Effective ways to respond to customer reviews (Facebook/Twitter)

What do you do when you receive a customer review? First, prepare to encounter all kinds of reviews—some positive, possibly some negative, and some hovering in the middle. Consider these a direct line to your customer and an opportunity to build rapport with prospects. Join Jeremiah and Holli on May 19 @ 1 p.m. MST to learn effective strategies for managing customer reviews, including communication techniques, plus promotional strategies for using them to build your business.